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Change invoices to paper - mobile number only

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Becca2
Level 1: Joiner
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on ‎17-08-2021 14:56

on ‎17-08-2021 14:56

HI THE BUSINESS NOW PAYS FOR MY TELEPHONE NUMBER AND CONTRACT PHONE. I REQUIRE THE PROPER PRINTED SENT OUT INVOICES INSTEAD OF THE ONLINE 'AT A GLANCE' ONES. CAN YOU HELP?

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MI5
Level 94: Supreme
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on ‎17-08-2021 15:17

on ‎17-08-2021 15:17

@Becca2 

You need to contact O2 for paper copies for which there is a monthly charge.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152140 Posts
  • 651 Topics
  • 28989 Solutions
Registered:

on ‎17-08-2021 15:17

on ‎17-08-2021 15:17

@Becca2 

You need to contact O2 for paper copies for which there is a monthly charge.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎17-08-2021 18:07

on ‎17-08-2021 18:07

@Becca2 


You can also download the full bill from Myo2 and then print them off. 
Click on View Airtime bill, and then download and print latest bills. 

 

And you can then print them or email the PDF and save paper.  and yourself £2.50

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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