Bill payment

[KM10]

Hi there

I believe live chat is offline due to the current crisis. I've been a dick and not paid my bill, am now call barred and can't phone 8002. I don't have access to a landline and you guys dont provide an online payment option. Is there any way someone can call me to either lift the call bar to allow me to make payment or take payment over the phone? I know it's a big ask given the resource challenges and how busy you guys are but I'd appreciate getting this sorted if possible.

Thanks

M

[MI5]

@KM10 

Unfortunately it's not possible for anyone to call from here as we are all customers too.

This might help though Guide: How to Pay Your Bill (Contract) 

[Cleoriff]

Hi @KM10 

You have two options Try to contact customer  services https://www.o2.co.uk/contactus 

Or the payment management team on 0800 902 0217. It's a free call.

[KM10]

Thanks both for your replies. I thought (mistakenly) that O2 staff were on these boards too.

I can't ring (free call or otherwise) as I'm call barred and /contactus only deals with self help issues via the portal right now.

I guess i'm kind of screwed for a while but it's my own stupid fault!!

[MI5]

@KM10 

There are some O2 staff that have been brought in to assist with what us customers usually do here, but they can't access any accounts on here either, sorry.

[Cleoriff]

---

@MI5 wrote:

@KM10 

There are some O2 staff that have been brought in to assist with what us customers usually do here, but they can't access any accounts on here either, sorry.

---

@KM10 

Mainly due to the forum trebling in posts since Covid 19 and difficulties trying to get through to O2.

The community was inundated. Lol

Although as @MI5 said they are unable to access accounts.

[KM10]

@Cleoriff

Totally get it. Thanks all for your input.

[Cleoriff]

@KM10 

Hope it gets sorted soon.

[Bambino · Accepted solution]

@KM10 

You can call customer service for free using Skype on 0800 032 13402 or Payment Management on 0800 902 0217.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

[gmarkj]

Could you download skype to the device you are using to message here?
You can then call the freephone number to customer services using that?