This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

tu and wifi

Go to solution
Darcy1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-08-2017 11:45

on ‎14-08-2017 11:45

How to get TU and wifi calling
Message 1 of 6
4,975 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 153530 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 5 of 6
4,962 Views
5 REPLIES 5

Go to solution
Darcy1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-08-2017 11:49

on ‎14-08-2017 11:49

I have new iPhone 6 which keeps saying device not recognised
Message 2 of 6
4,971 Views

Go to solution
MI5
Level 94: Supreme
In response to Darcy1
  • 153530 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎14-08-2017 11:59

on ‎14-08-2017 11:59

You can't have both Tu and wifi calling.
It's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
4,965 Views

Go to solution
jonsie
Level 94: Supreme
In response to Darcy1
  • 97568 Posts
  • 615 Topics
  • 7229 Solutions
Registered:

on ‎14-08-2017 11:59

on ‎14-08-2017 11:59

If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week. 

Other than that, delete the app, reboot the phone and reinstall. 

If still a problem call 202 and ask to be put through to the TU team

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
4,964 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 153530 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
4,963 Views

Go to solution
jonsie
Level 94: Supreme
In response to jonsie
  • 97568 Posts
  • 615 Topics
  • 7229 Solutions
Registered:

on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Sorry didn't see the previous reply or the wifi calling so ignore previous reply. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 6
4,962 Views
Top