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Darcy1
Posts: 3
Registered: ‎18-09-2015
Accepted Solution

tu and wifi

on ‎14-08-2017 11:45

How to get TU and wifi calling
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Darcy1
Posts: 3
Registered: ‎18-09-2015

Re: tu and wifi

on ‎14-08-2017 11:49

I have new iPhone 6 which keeps saying device not recognised
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MI5
Posts: 113,953
Topics: 568
Solutions: 15,335
Registered: ‎04-04-2012

Re: tu and wifi

on ‎14-08-2017 11:59

You can't have both Tu and wifi calling.
It's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,136
Topics: 577
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Registered: ‎04-01-2009

Re: tu and wifi

on ‎14-08-2017 11:59

If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week. 

Other than that, delete the app, reboot the phone and reinstall. 

If still a problem call 202 and ask to be put through to the TU team

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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MI5
Posts: 113,953
Topics: 568
Solutions: 15,335
Registered: ‎04-04-2012

Re: tu and wifi

on ‎14-08-2017 12:00

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,136
Topics: 577
Solutions: 4,085
Registered: ‎04-01-2009

Re: tu and wifi

on ‎14-08-2017 12:00

Sorry didn't see the previous reply or the wifi calling so ignore previous reply. 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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