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Level 1: Joiner
Posts: 3
Registered: ‎18-09-2015
Accepted Solution

tu and wifi

How to get TU and wifi calling
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Level 1: Joiner
Posts: 3
Registered: ‎18-09-2015

Re: tu and wifi

I have new iPhone 6 which keeps saying device not recognised
Posts: 85,107
Topics: 521
Solutions: 10,609
Registered: ‎04-04-2012

Re: tu and wifi

You can't have both Tu and wifi calling.
It's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 65,188
Topics: 538
Solutions: 3,331
Registered: ‎04-01-2009

Re: tu and wifi

If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week. 

Other than that, delete the app, reboot the phone and reinstall. 

If still a problem call 202 and ask to be put through to the TU team

Posts: 85,107
Topics: 521
Solutions: 10,609
Registered: ‎04-04-2012

Re: tu and wifi

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 65,188
Topics: 538
Solutions: 3,331
Registered: ‎04-01-2009

Re: tu and wifi

Sorry didn't see the previous reply or the wifi calling so ignore previous reply.