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tu and wifi

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Darcy1
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on ‎14-08-2017 11:45

on ‎14-08-2017 11:45

How to get TU and wifi calling
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MI5
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on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Darcy1
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on ‎14-08-2017 11:49

on ‎14-08-2017 11:49

I have new iPhone 6 which keeps saying device not recognised
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MI5
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on ‎14-08-2017 11:59

on ‎14-08-2017 11:59

You can't have both Tu and wifi calling.
It's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-08-2017 11:59

on ‎14-08-2017 11:59

If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week. 

Other than that, delete the app, reboot the phone and reinstall. 

If still a problem call 202 and ask to be put through to the TU team

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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In response to jonsie
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on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-08-2017 12:00

on ‎14-08-2017 12:00

Sorry didn't see the previous reply or the wifi calling so ignore previous reply. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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