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tu and wifi

Darcy1
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How to get TU and wifi calling
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MI5
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Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Darcy1
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I have new iPhone 6 which keeps saying device not recognised
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MI5
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You can't have both Tu and wifi calling.
It's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week. 

Other than that, delete the app, reboot the phone and reinstall. 

If still a problem call 202 and ask to be put through to the TU team

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MI5
Level 94: Supreme
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Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Sorry didn't see the previous reply or the wifi calling so ignore previous reply. 

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