Solved: Re: tu and wifi

Darcy1 · ‎14-08-2017

How to get TU and wifi calling

MI5 · ‎14-08-2017

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Darcy1 · ‎14-08-2017

I have new iPhone 6 which keeps saying device not recognised

MI5 · ‎14-08-2017

You can't have both Tu and wifi calling.
It's one or the other I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-08-2017

If you've transferred or upgraded your phone and number it could take a few days to reregister your number on the system so it may be a case of leaving it a week.

Other than that, delete the app, reboot the phone and reinstall.

If still a problem call 202 and ask to be put through to the TU team

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-08-2017

Additionally. the iPhone 6 isn't officially supported for wifi calling yet, although it may work on some accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-08-2017

Sorry didn't see the previous reply or the wifi calling so ignore previous reply.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

tu and wifi

Photos

Voicemail notification

Apple Watch for child

Apple Watch connection with 2nd hand watch

New Apple Watch sim not working

How do I log into My O2 if I no longer have the ph...