Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

stolen phone

if my phone has been stolen, and the police have been informed and ive looked on find my ihpone and cant find anything, is it possible to give youse my imei number so youse could track my phone? 

Level 62: Glorious
Posts: 11,547
Registered: ‎31-03-2010

Re: stolen phone

@nicolereedx This is a customer community. Not O2 Please look at this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

If you've looked on Find My Phone and it isn't coming up, you might have gotten lucky and the thief can't get into your phone. But you must report it to O2 asap.


Image and video hosting by TinyPic
Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: stolen phone


Just to reiterate what @Bambino has said, you MUST report the loss of your device within 24 hrs


The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.



I hope you come back to the forum to read these messages. Smiley Sad

*The Game Is On*

Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: stolen phone

Hi @nicolereedx, and sorry to hear about your phone confused I hope the advice above helps you understand which next steps to take, but please do let us know how you get on with it all.


Welcome to the forum!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy

Posts: 979
Topics: 8
Kudos: 119
Solutions: 33
Registered: ‎13-07-2008

Re: stolen phone

If you have any cards set up on Apple Pay on the device you should remotely delete them using this process




You can also remotely erase the phone using the process described at




Remotely wiping it will turn it into a rather expensive looking paperweight due to activation lock which will prevent anyone who isn’t you from activating the phone again