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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

stolen phone

if my phone has been stolen, and the police have been informed and ive looked on find my ihpone and cant find anything, is it possible to give youse my imei number so youse could track my phone? 

Level 61: Brainiac
Posts: 11,221
Registered: ‎31-03-2010

Re: stolen phone

@nicolereedx This is a customer community. Not O2 Please look at this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

If you've looked on Find My Phone and it isn't coming up, you might have gotten lucky and the thief can't get into your phone. But you must report it to O2 asap.

I DO NOT WORK FOR O2

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Posts: 60,497
Topics: 642
Registered: ‎14-01-2013

Re: stolen phone

@nicolereedx

Just to reiterate what @Bambino has said, you MUST report the loss of your device within 24 hrs

 

The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

 

 

I hope you come back to the forum to read these messages. Smiley Sad

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Community Manager
Posts: 2,691
Registered: ‎18-04-2018

Re: stolen phone

Hi @nicolereedx, and sorry to hear about your phone confused I hope the advice above helps you understand which next steps to take, but please do let us know how you get on with it all.

 

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Posts: 971
Topics: 8
Kudos: 108
Solutions: 32
Registered: ‎13-07-2008

Re: stolen phone

If you have any cards set up on Apple Pay on the device you should remotely delete them using this process

 

https://support.apple.com/kb/ph20540?locale=en_US

 

You can also remotely erase the phone using the process described at

 

https://support.apple.com/kb/PH2701?locale=en_GB

 

Remotely wiping it will turn it into a rather expensive looking paperweight due to activation lock which will prevent anyone who isn’t you from activating the phone again