Solved: Re: iPhone 7 plus volume button stuck

Anonymous · ‎25-10-2017

I've had my iPhone 7 plus for a couple of months and the volume down button is now completely unresponsive. It's not 'clicking' and is flush with the case, like it's stuck in.

I've read that this has happened to quite a few iPhones lately. Is this covered by o2 warranty? What's my next step?

Many thanks.

adamtemp64 · ‎25-10-2017

Do not take to o2 book a genius appointment at nearest Apple store https://getsupport.apple.com or via the app Apple Support by Apple

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎25-10-2017

Do not take to o2 book a genius appointment at nearest Apple store https://getsupport.apple.com or via the app Apple Support by Apple

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎25-10-2017

Thanks!

MI5 · ‎25-10-2017

Have you tried carefully cleaning around the button in case something is stuck to it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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