Changing sim on unlocked phone

[Anonymous]

Hi,

I'm switching to a different carrier so put the new sim into my iPhone. Unfortunately it won't activate as it says my phone is locked to another carrier (o2). I don't understand that though as I bought the phone directly from Apple as an 'unlocked' phone so I can't see why it would be locked to o2. I've applied to o2 to unlock my phone, is that all I need to do?

Thanks,

Tony

[jonsie · Accepted solution]

It's strange it's locked to O2 unless you upgraded through Apple so it may be worth seeing what they have to say. 

Otherwise 

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

[MI5]

Yes, just apply to o2 to unlock it as you have done and they will unlock it usually within 72 hours.

[Anonymous]

Hi,

Thanks for both of the replies - I was just a bit confused as it was an unlocked phone. I'll wait and see what happens when o2 unlocks the phone.

Tony

[MercedesS]

Hello @Anonymous, welcome to the O2 community! 

Hopefully, @MI5 guide can help you to know wat to do: Unlocking an O2 phone to use a different SIM card. 

And you can learn more about here: What code do I need: PAC or PUK by @gmarkj

Please let us know if we can help you more! We hope to see you around 

Thanks a lot @jonsie and @MI5 for the help 

[MI5]

Apple have both sim free phones and network specific ones (for upgrading customers) so I guess they gave you the wrong type.
There is no problem unlocking it though and will remain unlocked once done.

[Beenherebefore]

Do I remember a similar post recently but involving a CPW phone locked to Vodafone ?

[MI5]

Not sure that's the same thing as CPW don't have fully Sim free iPhones.