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Changing sim on unlocked phone

Anonymous
Not applicable

Hi,

 

I'm switching to a different carrier so put the new sim into my iPhone. Unfortunately it won't activate as it says my phone is locked to another carrier (o2). I don't understand that though as I bought the phone directly from Apple as an 'unlocked' phone so I can't see why it would be locked to o2. I've applied to o2 to unlock my phone, is that all I need to do?

 

Thanks,

Tony

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jonsie
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It's strange it's locked to O2 unless you upgraded through Apple so it may be worth seeing what they have to say. 

Otherwise 

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

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jonsie
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It's strange it's locked to O2 unless you upgraded through Apple so it may be worth seeing what they have to say. 

Otherwise 

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

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MI5
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Yes, just apply to o2 to unlock it as you have done and they will unlock it usually within 72 hours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Hi,

 

Thanks for both of the replies - I was just a bit confused as it was an unlocked phone. I'll wait and see what happens when o2 unlocks the phone.

 

Tony

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MercedesS
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Hello @Anonymous, welcome to the O2 community! 

Hopefully, @MI5 guide can help you to know wat to do: Unlocking an O2 phone to use a different SIM card. 

And you can learn more about here: What code do I need: PAC or PUK by @gmarkj

 

Please let us know if we can help you more! We hope to see you around Wave

Thanks a lot @jonsie and @MI5 for the help heartHero

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MI5
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Apple have both sim free phones and network specific ones (for upgrading customers) so I guess they gave you the wrong type.
There is no problem unlocking it though and will remain unlocked once done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Beenherebefore
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Do I remember a similar post recently but involving a CPW phone locked to Vodafone ?
"My life is a facsimile of a sham"
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MI5
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Not sure that's the same thing as CPW don't have fully Sim free iPhones.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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