on 05-01-2016 12:50
when I am at home and connected to wifi I can only receive SMS and calls intermittently. To resolve this I have to change from 3/4G to 2G then I can receive and send SMS and calls without problem. But then when I go out have to reset my phone to use 3/4G to do the same and use the Internet. It's snooping, to have such a modern phone and having to manually change settings. I've ha star phone since October and the problem only became apparent in December, so I don't know what had changed. I've tried various resets, including a complete factory reset, and it will work for a short while, then the problem comes back. O2 guru couldn't really help, any suggestions?
Solved! Go to Solution.
on 05-01-2016 12:53
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 05-01-2016 12:59
Also check this help thread....
on 05-01-2016 15:34
on 05-01-2016 15:41
@Curr946 If you had read the OP post properly then you would see that they use their home wifi.
@Anonymous you could use tugo over your wifi
on 05-01-2016 15:47
If you are contract then TuGo would be your temporary answer. Download the My Network app and report the problem through the app.
on 05-01-2016 15:50
Ah yeah. So could be a software bug on the phone.
Nope it's connected problem to the network mast, nothing to do with software