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Unable to access 4 digit security code for courier

LSmart88
Level 1: Joiner
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on ‎19-08-2025 15:34

on ‎19-08-2025 15:34

Ordered new phone. Old phone has run out of power and will no longer accept a charge. Don't have the four digit code to give the courier with new phone so have had to send him away. Not found chat helpful - cant access O2 app for same reasons as outlined above. Any solutions?

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MI5
Level 94: Supreme
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on ‎19-08-2025 15:44

on ‎19-08-2025 15:44

@LSmart88 

Can you put your sim in another phone?

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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