iPhone 6s doesn't receive calls or SMS when connected to wifi unless change to 2G

[Anonymous]

when I am at home and connected to wifi I can only receive SMS and calls intermittently. To resolve this I have to change from 3/4G to 2G then I can receive and send SMS and calls without problem. But then when I go out have to reset my phone to use 3/4G to do the same and use the Internet. It's snooping, to have such a modern phone and having to manually change settings. I've ha star phone since October and the problem only became apparent in December, so I don't know what had changed. I've tried various resets, including a complete factory reset, and it will work for a short while, then the problem comes back. O2 guru couldn't really help, any suggestions?

[MI5 · Accepted solution]

Check if there is any maintenance work or faults ongoing in your area http://status.o2.co.uk/

[Cleoriff]

Also check this help thread....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Curr946]

Probably work being done, or a fault on your local mast. Cant you use wifi at home? I would report this to customer services on 202

[Anonymous]

@Curr946 If you had read the OP post properly then you would see that they use their home wifi.

@Anonymous you could use tugo over your wifi

[Curr946]

Ah yeah. So could be a software bug on the phone.

[jonsie]

If you are contract then TuGo would be your temporary answer. Download the My Network app and report the problem through the app.

[Anonymous]

---

@Curr946 wrote:
Ah yeah. So could be a software bug on the phone.

---

Nope it's connected problem to the network mast, nothing to do with software