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Anonymous
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Can get e mails on data but not on wifi

in Spain for several weeks with an iPhone 6 and iPad. I turned mobile data and data roaming off and purchased wifi where we are staying. I can access the wifi on both devices although a bit patchy and slow. I cannot get any mail to download on my iPhone and on iPad can get mail from one of my e mail accounts but not the main one.  I have tried at a local cafe on their wifi with same result, no mail just keeps spinning or says cannot connect to server please check settings. I have  since bought a Spanish sim to use for data on my iPad so I can get my e mails. While in the shop he was able to download all my mail without any changes. Does the wifi have to be of a sufficient speed to use e mail, surely it can't be the settings as it works on data and did on his internet shop wifi. Help appreciated. 

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Registered: ‎04-04-2012

Re: Can get e mails on data but not on wifi

It sounds like a poor insecure connection over the wifi you were trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
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Re: Can get e mails on data but not on wifi

Doesn't look like you're getting your money's worth for the WiFi you've paid for.

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Posts: 88,007
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Registered: ‎14-01-2013

Re: Can get e mails on data but not on wifi

I found WiFi in Spain very slow when I was there in December. Lots of people having the same problem regardless of who supplied it. Only one internet cafe in the area was problem free. I spoke with friends today who say it is slightly better in my area....I can only hope so. I found myself having to sign out and then back into Wifi constantly to kick it back to a reasonable speed. ...

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Anonymous
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Re: Can get e mails on data but not on wifi

Thanks for replies. Amazingly when I went onto wifi tonight on phone I was able to get Meyer mails from both accounts. Still no joy on ipadwithmain account but that is looking like may be a different problem as it won't work using the Spanish sim either. I noticed that the server port setting was different on this account on iPad but I can't change it just get a message saying server not responding when I try to verify it.
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Posts: 88,007
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Registered: ‎14-01-2013

Re: Can get e mails on data but not on wifi

A friend of mine had a similar problem with her iPad using a Spanish sim. She took it into the local mobile phone shop and they reconfigured the settings for her so she could use it....No idea what they actually did but that may be an option to think about?

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Posts: 101,989
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Registered: ‎04-04-2012

Re: Can get e mails on data but not on wifi

It's working ok on sim, I thought...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Can get e mails on data but not on wifi

That is my next plan as that is where I bought the Spanish sim. He set it up and tested it on Internet access not e mail. Checked e mail on my phone on his wifi. Onward and upward!
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Registered: ‎04-04-2012

Re: Can get e mails on data but not on wifi

Ah, I see....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎06-11-2014

Re: Can get e mails on data but not on wifi

Could your email provider be blocking access on account of you being on a strange network overseas. Are you accessing business emails or just live Hotmail / Gmail
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