15-10-2024 10:36
I’ve just set up my new phone all good, only I’m not able to text, call, or receive videos to get access to support at 02. It’s like there is no data on my phone. I can use WhatsApp with wifi but not outside of the house - no data
can someone tell me how to get through to an actual person to speak with them? I can’t even call o2
thanks
15-10-2024 10:42
I guess you don't have an active sim.
You can use Skype to call O2
Guide: How to find help & contact O2
Or go in store with photo ID to get connected.
Use a plastic sim if possible as esims are causing customers many issues.