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on 23-10-2019 12:48
Hi, I've just upgraded my iPhone 6s to IOS 11 and it is now stuck in a reboot loop - black screen and apple logo. its been like it since 10 pm last night - Has anyone managed to overcome this?
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on 24-10-2019 10:01
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on 24-10-2019 10:01
They will just reinstall the firmware to get the phone running.
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on 23-10-2019 13:20
You need to connect to iTunes in DFU mode and iTunes will sort it out for you..
https://help.ifixit.com/article/108-dfu-restore
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on 24-10-2019 08:41
Good morning @Susanne, and sorry to hear you're having some issues with your iPhone! Did you get a chance to try the above suggestion yet?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 24-10-2019 08:54
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on 24-10-2019 08:54
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on 24-10-2019 08:55
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on 24-10-2019 08:55
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on 24-10-2019 09:03
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on 24-10-2019 09:03
After the process completes you will have the oportunity to restore the phone from your latest backup, so if you have been backing up as you should be, you won't lose anything.
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on 24-10-2019 09:15
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on 24-10-2019 09:15
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on 24-10-2019 09:17
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on 24-10-2019 09:17
I can't see any other way of getting it back though.
Is your cloud backup turned on?
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on 24-10-2019 09:43
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on 24-10-2019 09:43
Would @Susanne be better off making an appointment at the Apple store or even contacting them?
https://www.apple.com/uk/contact/
Veritas Numquam Perit
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on 24-10-2019 09:44
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on 24-10-2019 09:44