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Level 1: Joiner
Posts: 5
Registered: ‎12-05-2014
Accepted Solution

iPhone 6 stuck in re boot loop after upgrade

Hi, I've just upgraded my iPhone 6s to IOS 11 and it is now stuck in a reboot loop - black screen and apple logo. its been like it since 10 pm last night - Has anyone managed to overcome this?

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Registered: ‎04-04-2012

Re: iPhone 6 stuck in re boot loop after upgrade

@Susanne 

You need to connect to iTunes in DFU mode and iTunes will sort it out for you..

https://help.ifixit.com/article/108-dfu-restore

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
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Registered: ‎18-04-2018

Re: iPhone 6 stuck in re boot loop after upgrade

Good morning @Susanne, and sorry to hear you're having some issues with your iPhone! Did you get a chance to try the above suggestion yet?

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Level 1: Joiner
Posts: 5
Registered: ‎12-05-2014

Re: iPhone 6 stuck in re boot loop after upgrade

Hi @MI5 Thanks for your reply. I cant do this without losing data, any other thoughts?
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Re: iPhone 6 stuck in re boot loop after upgrade

I did but it would have meant I would have lost my data which I am trying to avoid!
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Registered: ‎04-04-2012

Re: iPhone 6 stuck in re boot loop after upgrade

@Susanne 

After the process completes you will have the oportunity to restore the phone from your latest backup, so if you have been backing up as you should be, you won't lose anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎12-05-2014

Re: iPhone 6 stuck in re boot loop after upgrade

That's the problem, I didn't back up before I did the upgrade
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Posts: 98,865
Topics: 546
Solutions: 12,456
Registered: ‎04-04-2012

Re: iPhone 6 stuck in re boot loop after upgrade

Oh dear.....
I can't see any other way of getting it back though.
Is your cloud backup turned on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,798
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Registered: ‎14-01-2013

Re: iPhone 6 stuck in re boot loop after upgrade

Would @Susanne  be better off making an appointment at the Apple store or even contacting them?

https://www.apple.com/uk/contact/ 

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎12-05-2014

Re: iPhone 6 stuck in re boot loop after upgrade

Hi @Cleoriff, yes might be the best idea, I was just hoping to be able to find a quick fix