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Transfer sim to new phone

gnnt
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I got a new iphone and after transferring my sim it doesn't work any more. It is detected by the new phone but it doesn't connect to the network. Transferring it back to my old phone doesn't do anything. What's going on?

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MI5
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@gnnt 

Sounds like they've forced you onto an esim.

eSIM - How to activate  

Might be better off going in store to get a plastic one instead. Take photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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You can't transfer an esim, you need to order a new one

Or call instore with photo ID and they will sort it for you

Personally, for this very reason I would stick to a physical sim to ease transfer to new phones

eSIM - How to activate  

You need to contact customer service
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
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gnnt
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I didn't mention it but this is a physical sim.

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Enlli
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@gnnt wrote:

I didn't mention it but this is a physical sim.


Did you ask for, or where you sent a new SIM

O2 tend to cut off the old one before the replacement arrives.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gnnt
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I didn't but after activating my new phone, I received an email from O2 saying "Sim Swap: due to Technology change".

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MI5
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@gnnt 

Sounds like they've forced you onto an esim.

eSIM - How to activate  

Might be better off going in store to get a plastic one instead. Take photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gnnt
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Thanks for the input!

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