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iPhone 6 stuck in re boot loop after upgrade

Susanne
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Hi, I've just upgraded my iPhone 6s to IOS 11 and it is now stuck in a reboot loop - black screen and apple logo. its been like it since 10 pm last night - Has anyone managed to overcome this?

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MI5
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They will, but it's doubtful that anything not backed up will be saved.
They will just reinstall the firmware to get the phone running.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Susanne 

You need to connect to iTunes in DFU mode and iTunes will sort it out for you..

https://help.ifixit.com/article/108-dfu-restore

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Good morning @Susanne, and sorry to hear you're having some issues with your iPhone! Did you get a chance to try the above suggestion yet?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Susanne
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Hi @MI5 Thanks for your reply. I cant do this without losing data, any other thoughts?
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Susanne
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I did but it would have meant I would have lost my data which I am trying to avoid!
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MI5
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@Susanne 

After the process completes you will have the oportunity to restore the phone from your latest backup, so if you have been backing up as you should be, you won't lose anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Susanne
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That's the problem, I didn't back up before I did the upgrade
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MI5
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Oh dear.....
I can't see any other way of getting it back though.
Is your cloud backup turned on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Would @Susanne  be better off making an appointment at the Apple store or even contacting them?

https://www.apple.com/uk/contact/ 

Veritas Numquam Perit

Girl in a jacket
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Susanne
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Hi @Cleoriff, yes might be the best idea, I was just hoping to be able to find a quick fix
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