Solved: Re: iPhone 11

Hb · ‎27-11-2019

I purchased new phone moving from EE to o2 but keeping my old EE number - everything is sorted but I can’t get iMessage or FaceTime on my current number

gmarkj · ‎04-12-2019

Have you tried editing your number in your phone settings as suggested above @Hb?
If yes and still not working, you might need to call customer services and ask for the idata bolt on to be added to your account.
This will mean that o2's systems will know you are an iPhone user and allow some Apple services to work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎27-11-2019

@Hb

Goto Settings >Phone >My Number and check the correct number is showing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎03-12-2019

@Hb have you had any success getting this sorted out or do you still need some help?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Hb · ‎03-12-2019

No I still need help

Cleoriff · ‎03-12-2019

@Martin-O2?

Veritas Numquam Perit

MI5 · ‎03-12-2019

@Hb

More details about your issue and what errors you are getting would be helpful.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎04-12-2019

Have you tried editing your number in your phone settings as suggested above @Hb?
If yes and still not working, you might need to call customer services and ask for the idata bolt on to be added to your account.
This will mean that o2's systems will know you are an iPhone user and allow some Apple services to work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎04-12-2019

Hey @Hb if the suggestions made by @gmarkj haven't helped then please provide us with a detailed description of whats happening and we'll see what we can do to help.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

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