on 02-12-2019 15:46
Sorry if this is the wrog "board" but I have just been given a new Apple Watch Series 5 Cellular.
As Apple don't supply e-Sims they advised me to visit an O2 store as this is who my mobile phone (XS) contract is with.
I go into the store to be told they cannot supply an e-Sim and to contact O2 customer services.
I ring O2 customer services to be told that they can only set the contract and pairing up in an O2 store.
I then ring a store to be told again that as I didn't purchase the watch from O2, they cannot set me up with an e-Sim contract in store and to contact Customer Services.
Please, can someone help??? At my wits end and seriously thinking of ditching O2 completely given this utterly diabolocal service.
Chris
Solved! Go to Solution.
on 02-12-2019 16:20
It doesn't matter where you buy from.
Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
on 02-12-2019 16:20
It doesn't matter where you buy from.
Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
on 02-12-2019 16:37
on 02-12-2019 16:37
Thank you MI5
I'll try this when I get home.
Your advice is far better than anything I've received thus far.
Chris
on 02-12-2019 16:47
on 02-12-2019 16:47
You shouldn't have any problems as long as the watch hasn't previously been associated with a data plan.
on 04-12-2019 18:07
on 04-12-2019 18:07
How did you get on with this one @CheekyJag?
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