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Level 1: Joiner
Posts: 3
Registered: ‎03-12-2019
Accepted Solution

Porting number over to O2

Hi

My phone number is due to port over to O2 today

 

This morning I have seen it has left my old iphone 6S as I see 'No Service'

 

However on my new iPhone 11 Im still seeing the temproray O2 number I was issued with so my number hasnt yet ported over.

 

Just wondering how long roughly does it take to refresh on my new phone?

 

Thanks

Jools

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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Porting number over to O2

@jools619 

It could take a few hours. Keep rebooting until you get a signal.

Also go to Settings >Phone >My number and edit that to your correct number so that iMessage and facetime can activate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎03-12-2019

Re: Porting number over to O2

I have a full signal as im on my temporary o2 number that I got with the new iphone.

 

I have tried to change the number in Settings >Phone >My number but when I do save it and then go back into the settings its reverted back to this temporary number

 

Spoke to live chat and they said keep turning the phone off and on during regular intervals.

 

thanks

 

 

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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Porting number over to O2

@jools619 

Yeah, as I said, the process has started so keep rebooting until it switches over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 4,286
Registered: ‎03-08-2018

Re: Porting number over to O2

Hi @jools619
Everything ok now?
Welcome to the o2 community forum 😁


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Community Manager
Posts: 6,600
Registered: ‎18-02-2016

Re: Porting number over to O2

Hows it going @jools619! Did your number port complete successfully? 

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Level 1: Joiner
Posts: 3
Registered: ‎03-12-2019

Re: Porting number over to O2

Sorry everyone yes the porting went through yesterday afternoon 👍
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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Porting number over to O2

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 4,286
Registered: ‎03-08-2018

Re: Porting number over to O2

So pleased everything ok @jools619


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Community Manager
Posts: 6,600
Registered: ‎18-02-2016

Re: Porting number over to O2

Great news @jools619! Thanks for letting us know. smiling

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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