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Phone Delivery

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Hannah2711
Level 1: Joiner
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‎28-11-2019 19:29

‎28-11-2019 19:29

Hi. I ordered the iPhone XR on Monday night and changed the delivery with DPD for today but I have not received any tracking info.

Can you please track this for me?
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MI5
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‎28-11-2019 19:33 - edited ‎28-11-2019 19:33

‎28-11-2019 19:33 - edited ‎28-11-2019 19:33

@Hannah2711 

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2 

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150826 Posts
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‎28-11-2019 19:33 - edited ‎28-11-2019 19:33

‎28-11-2019 19:33 - edited ‎28-11-2019 19:33

@Hannah2711 

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2 

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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‎03-12-2019 18:52

‎03-12-2019 18:52

Hi @Hannah2711 , there's some good information above from @MI5 . Did you manage to get your new phone delivered ok in the end? Let us know if you have any additional questions the community could help with. :slight_smile:

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