cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Delivery

Hannah2711
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi. I ordered the iPhone XR on Monday night and changed the delivery with DPD for today but I have not received any tracking info.

Can you please track this for me?
Message 1 of 3
902 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Hannah2711 

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2 

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
899 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Hannah2711 

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2 

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
900 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Hannah2711 , there's some good information above from @MI5 . Did you manage to get your new phone delivered ok in the end? Let us know if you have any additional questions the community could help with. slight_smile

Message 3 of 3
858 Views