Phone Delivery

[Hannah2711]

Hi. I ordered the iPhone XR on Monday night and changed the delivery with DPD for today but I have not received any tracking info.

Can you please track this for me?

[MI5 · Accepted solution]

@Hannah2711 

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

[Marjo]

Hi @Hannah2711 , there's some good information above from @MI5 . Did you manage to get your new phone delivered ok in the end? Let us know if you have any additional questions the community could help with.