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can't connect to internet?

Anonymous
Not applicable

My phone says i have 3G but when i go on the internet it says internet not connected, i checked my settings and my internet is turned on, i've tried turning my phone on and off but still nothing. This has happened before and it wouldn't let me get on the internet for 6 hours. Anyone know why or what i can do? Quite annoying seeing as i'm paying monthly for the internet but i always have bad connection, most of the time it says GPRS. Thanks 

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perksie
Level 69: Guiding Light
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Registered:

It sounds like a 3G fault in your area, have you checked here with your postcode:

 

http://status.o2.co.uk/

 

Report it to O2 if nothing shows.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

It sounds like a 3G fault in your area, have you checked here with your postcode:

 

http://status.o2.co.uk/

 

Report it to O2 if nothing shows.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

Hi, thanks just checked it and your right. says its experience a high demand in my area and their working on improvements.

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perksie
Level 69: Guiding Light
  • 27019 Posts
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  • 1614 Solutions
Registered:

With a bit of luck it will be fixed soon.

 

It can mean that another mast nearby is down and one nearer to you is having to take the extra load.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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