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Level 2: Apprentice
Posts: 32
Registered: ‎17-09-2014
Accepted Solution

Work Anywhere web pages don't work.

Just received 10.5 iPad Pro, and tried to get the Office 365 Personal package.

 

Entering the details on o2.co.uk/workanywhere just keeps giving an invalid code message - even though the only 2 required bits of information on the first page are an email address and a captcha.

 

Dunno if someone can raise the issue?

 

Cheers :-)

 

Posts: 115,381
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: Work Anywhere web pages don't work.

I'll tag @Martin-O2 as we are all just customers like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: Work Anywhere web pages don't work.

Thanks @MI5 @psykix I'll raise this with the rest of the team for you. I'll let you know once I get a response or if I need more info from you. 

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Level 2: Apprentice
Posts: 32
Registered: ‎17-09-2014

Re: Work Anywhere web pages don't work.

Thanks!

 

Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: Work Anywhere web pages don't work.


@psykix wrote:

Thanks!

 


No worries Smiley Wink

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Level 40: Notorious
Posts: 2,219
Registered: ‎04-04-2012

Re: Work Anywhere web pages don't work.

[ Edited ]

It does say to wait 48hrs from delivery before trying to use your email address, hence you had it delivered today and it doesnt work..

I would try again on Thursday.

 

 

  • 1.2 O2 Refresh eligibility criteria will apply which includes, but is not limited to, being a UK resident and being over 18.
  • 1.3 Customers must wait 48 hours before registering their email address on www.workanywhere.o2.co.uk
  • 1.4 Customer will then receive an email with a username and password 15 days after registration to activate their Microsoft Subscription.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: Work Anywhere web pages don't work.

That's a good point @madasaf1sh Smiley Happy I'll still look into this my end in case of any issues with the page but it's definitely worth re-trying periodically. 

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Level 2: Apprentice
Posts: 32
Registered: ‎17-09-2014

Re: Work Anywhere web pages don't work.

I didn't see anything about the 48 hour period - now I've looked on the bottom of the leaflet and can see it's there!

 

Anyway, tried again today, and still gives the same error.

 

Posts: 115,381
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: Work Anywhere web pages don't work.

I'd give customer services a call now http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: Work Anywhere web pages don't work.

Hi @psykix I've checked with the rest of the O2 team and there are currently no issues with the Work Anywhere website so it seems this issue is unique to you. I'd echo @MI5's suggestion and advise you give customer services a call so they can take a look and see what's going wrong. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
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