on 14-11-2020 17:51
I ported my number from Three to O2 last week when I took out a sim-only 30 day rolling contract. I am using my unlocked UK Huawei P20 Pro. The wifi calling works in that phone with my Three SIM and my wife's EE SIM, but refuses to work with O2.
I have now been on the phone to O2 6 times in the last couple of days and been given endless broken promises that it's active, that technical support will call me etc etc. The bottom line is I've hardly got any reception at home, my phone battery drains in record time as a result, and O2 seem to be utterly clueless.
Has anyone got any suggestions please? In MyO2, it says Wifi calling is active but there's no option anywhere in any of the menu's on the phone. However, pop my old Three SIM card in and it suddenly appears.
on 14-11-2020 18:37
I'm not convinced the 30 day tariffs allow wifi calling as it's only allowed on monthly refresh tariffs, either that, or customer service hasn't enabled it properly on your account.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 14-11-2020 18:52
Hope that helps!
on 15-11-2020 08:53
Decided to ditch this network already. If they can't get such a basic feature working then I don't have any faith in them tbh
on 15-11-2020 12:19
It needs enabling on your account that's all and that can be done by either going into Myo2 and the the 4G and Wifi Calling option
Or we can tag on of the o2 Gurus to look into this for you.
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts