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02 app never displays properly

cbcbc
Level 1: Joiner
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Hi

 

I recently switched to 02 and downloaded the app on my phone but it never displays my data allowance or usage i have to ring daily to see what i've used. I've tried deleting and reinstalling several times has anyone any advice please ?

 

Thanks in advance 

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MI5
Level 94: Supreme
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@cbcbc 

You can check this site to save calling (It doesn't use your data but you must be on O2 network, not wifi)

https://accounts.o2.co.uk/signin

However, I guess the issue with your app is account related so call customer service to reset your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128169 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@cbcbc 

You can check this site to save calling (It doesn't use your data but you must be on O2 network, not wifi)

https://accounts.o2.co.uk/signin

However, I guess the issue with your app is account related so call customer service to reset your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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cbcbc
Level 1: Joiner
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Thank you for the advice i will try asking them to reset it as when i view online it also says "it can't be displayed"

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