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LG G7 Network Locked - Unlatching code doesn't work

HelpNickOut
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Hello!

 

I've already switched off of O2 to another network and my phone with the new sim says "network locked" up the top. I've made an unlatching request and used the code that was provided in the "network lock" screen which is the only one that allows input from the menu. The code doesn't work.

 

I've contacted O2 and they have said they have to "contact the manufacturer" but thats taken over a week now and each time I contact them for an update they tell me to "contact them again if I have not heard back in the given timeframe" (timeframe was never defined).

 

I've not had a working phone number for over a week now and I'm getting frustrated and I'm seeing similar threads but no clear resolution for this. Whats the best next step? Because I already moved away from O2 the only thing I'll be getting from them is a hefty bill to pay off the last of my device, doesn't feel like this is getting anywhere.

 

Any help would be massively appreciated!

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MI5
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Maybe @O2Lisa can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 17
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Cleoriff
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@HelpNickOut 

I will ask one of our account advisors to help you. @O2Lisa  are you able to assist @HelpNickOut please?

*The Game Is On*

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Message 3 of 17
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Cleoriff
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Snap @MI5  yahoo

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MI5
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wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 17
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O2Lisa
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Morning, thanks for the tags @MI5 & @Cleoriff smiling

I'll message you privately @HelpNickOut so we can get this looked in to for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Thanks @O2Lisa . We wouldn't dream of letting you have a morning off. rofl

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Girl in a jacket
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MI5
Level 94: Supreme
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Thanks @O2Lisa thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 17
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O2Lisa
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joy just the way I like it @Cleoriff smiling

At least it's Friday thoughyahoo

 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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@O2Lisa wrote:

joy just the way I like it @Cleoriff smiling

At least it's Friday thoughyahoo

 


TGIF @O2Lisa rofl

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Girl in a jacket
Message 10 of 17
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