Solved: Re: Work Anywhere web pages don't work.

psykix · ‎20-06-2017

Just received 10.5 iPad Pro, and tried to get the Office 365 Personal package.

Entering the details on o2.co.uk/workanywhere just keeps giving an invalid code message - even though the only 2 required bits of information on the first page are an email address and a captcha.

Dunno if someone can raise the issue?

Cheers 🙂

madasaf1sh · ‎26-06-2017

Again, read the website it tells you who to contact if you have any issues with the offer.. in black and white

https://workanywhere.o2.co.uk/contact/

No wonder the CS staff dont know much about it, its been run by Kondor..

"Contact Us
If you have any queries relating to workanywhere.o2.co.uk, our products and services or would like some further information, please contact us using the form below.
Please provide as much information as possible relating to the nature of your enquiry. Once you have completed the form, please click the 'Submit' button. You will then see a copy of the message that you have sent us.
NOTE:
If you have an enquiry regarding an accessory purchased or displayed on this site please use the contact form below.
By Email: customerservices@kondor.co.uk
By Mail: Please feel free to write to us at the following address:
O2 office 365 redemption Customer Services
Kondor Headquarters
Christchurch Business Park
The Runway
Christchurch
BH23 4FL
If you have a question, fill out the form below and we will get back to you as soon as possible"

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎20-06-2017

I'll tag @Martin-O2 as we are all just customers like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎20-06-2017

Thanks @MI5 @psykix I'll raise this with the rest of the team for you. I'll let you know once I get a response or if I need more info from you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

psykix · ‎20-06-2017

Thanks!

Martin-O2 · ‎20-06-2017

@psykix wrote:

Thanks!

No worries

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

madasaf1sh · ‎20-06-2017

It does say to wait 48hrs from delivery before trying to use your email address, hence you had it delivered today and it doesnt work..

I would try again on Thursday.

1.2 O2 Refresh eligibility criteria will apply which includes, but is not limited to, being a UK resident and being over 18.
1.3 Customers must wait 48 hours before registering their email address on www.workanywhere.o2.co.uk
1.4 Customer will then receive an email with a username and password 15 days after registration to activate their Microsoft Subscription.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Martin-O2 · ‎20-06-2017

That's a good point @madasaf1sh I'll still look into this my end in case of any issues with the page but it's definitely worth re-trying periodically.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

psykix · ‎22-06-2017

I didn't see anything about the 48 hour period - now I've looked on the bottom of the leaflet and can see it's there!

Anyway, tried again today, and still gives the same error.

MI5 · ‎22-06-2017

I'd give customer services a call now http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-06-2017

Hi @psykix I've checked with the rest of the O2 team and there are currently no issues with the Work Anywhere website so it seems this issue is unique to you. I'd echo @MI5's suggestion and advise you give customer services a call so they can take a look and see what's going wrong.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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