Voicemail not kicking in

[Anonymous]

Hi,

I have had voicemail set up on my account for a number of years. Recently (not sure exactly when) it has stopped working, i.e. when I leave a call unanswered the voicemail does not kick in.

I have tried the following but to no avail. Does anyone have a solution?

Dialling 1750 (turn VM on) - hear 3 beeps, and no change

Dialling 176002 (alernative turn VM on) - hear 3 beeps, and no change

Dialling ##002# (clear forwarding) - action completes, no impact on dialling numbers above

Thanks,
Rebecca

[MI5]

175002

[MI5 · Accepted solution]

Also, if you have Tugo installed, make sure VM is turned on from within the Tugo app settings.

[Anonymous]

Thanks very much. I had Voicemail "Off" in TuGo. Was difficult to locate settings in the app, but easy to turn Voicemail back "On" once I had located it.

[MI5]

Glad you're sorted

[Anonymous]

Well spotted, @MI5

Glad it's solved @Anonymous  

[MI5]

It's always Tugo

[Anonymous]

Thank you for this idea. I had at one time installed Tugo whilst out of the country but then deleted it. So I have just reinstalled it and indeed the voicemail was turned off. So I turned it on and then deleted the app and my voicemail is working now. 

[MI5]

Glad it was helpful for you too.
Personally, I think it's a good idea to leave Tugo installed on your phone in case you need it in an emergency anytime or to cover any network outages.
You don't have to log in until you need it so it will just sit there doing nothing.