Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

[Shrinkydude]

Hi - I changed tariff earlier today and moved from a physical to e-sim.  Since the tariff has been confirmed I cannot make or receive phone calls.  I can connect to the web through wireless but calls out either never connect or fail, and calls in go straight to voicemail.

Any ideas please?

THanks

[MI5]

@Shrinkydude 

Have you activated your esim?

eSIM - How to activate  

You might also need to reboot the phone a few times.

[Shrinkydude]

Hi - yes, the phone is telling me I have signal - 3 bars 4g; settings has allowed me to set up two lines (personal and Data_ with my phone number set to the personal line, default voice line is correct; wifi calling is on (was on with phsyical sim too); vopice and data 5G auto; 

[MI5 · Accepted solution]

@Shrinkydude 

Two lines?

Do you also have a physical sim in the phone?

If so, remove it to complete the esim activation.

[Shrinkydude]

thank you  - that has resolved it.

When changing tariff through the o2 app earlier it offered me the esim, then to set up two lines - no advice to remove the old sim.  I did read somewhere that it is necessary so I left it in.  Remving it seems to have sorted to problem - just made a call and data services seem to be OK   

[MI5]

You're welcome @Shrinkydude