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Forum Posts

Deliberate lies by O2 staff

Bill for call from my mobille phone to my landline from 3pm to after 11pm when both my wife and I were at home. amount 97.40. Disputed this with O2 and was assured that I would not be required to pay any charges which I had not incurred. Yet O2 used ...

Anonymous by Not applicable
  • 4478 Views
  • 9 replies
  • 0 kudos

Resolved! Shocking o2 customer care

I'm just over a year into my 24 month contract with o2 and my iPhone 6 developed a software fault which caused people not being able to hear me when I called them. The apple shop told me to contact o2 for a new device or to have it fixed. I looked on...

Anonymous by Not applicable
  • 5386 Views
  • 10 replies
  • 0 kudos

Resolved! iPhone4 new message by Kristian2

Right yes, I used the chat service, & then I went back to see if I could brainstorm the Voice Command function on the iPhone4. So I ended up back on Facebook.Then I asked Lucy. I watched a video on SIRI (uTube). Then I logged in & here I am. So what ...

Anonymous by Not applicable
  • 4079 Views
  • 8 replies
  • 0 kudos

Resolved! O2 claim they haven't got 6s unlock tools?

I bought a O2 iPhone 6s from O2 on a monthly contract (upgrade) and they now claim that it cannot be unlocked, as they have not been given unlock tools by the Merchant (Apple) Surely the guy on live chat was talking rubbish? The T and Cs state that t...

Anonymous by Not applicable
  • 3024 Views
  • 4 replies
  • 0 kudos

Resolved! really slow speeds

Hello, Ever since i got my ipad 3 mini the 3g speed has been consistently crap. The lack of 3g coverage when i am near a city is really concerning. Everytime i look at my Nexus 6 on EE i either have 3g or 4g. A lot of the time the ipad has Edge which...

Anonymous by Not applicable
  • 8916 Views
  • 14 replies
  • 0 kudos

Resolved! Can't Send or Receive SMS - iPhone 4s

I have moved from my Nokia 1020 to an iPhone 4s which has always been on O2 and was infact my partners before she upgraded last year. It's now running ios9 as iTunes said it needed to update it. Now it just gives an exclamation mark when sending a te...

Anonymous by Not applicable
  • 5948 Views
  • 15 replies
  • 0 kudos

Resolved! Signal issues after 9.1 update

i upgrade the os on my iPhone 5s this morning to 9.1 and since then I've had problems with the phone signal. The signal is either very poor, not strong enough for a phone call or displaying 'no service'. This is happening every minute or so. Is is th...

Anonymous by Not applicable
  • 3886 Views
  • 5 replies
  • 0 kudos

Resolved! Loss of 4G

I've updated my iPhone 6 to the latest software available and I have lost connection to 4G. I am still getting 3G signal. I have checked the coverage in my area and I've had 4G up until this point. Anyone having the same issues ?

Anonymous by Not applicable
  • 2976 Views
  • 4 replies
  • 0 kudos

Billing

Hi, I have received a text message from yourselves to say I am £25.00 out of my credit limit. I have £15.00 in the account your meant to take out. I will pay £16.00 just now but I am outstanding of £8. Could this wait until Friday when I get paid and...

Anonymous by Not applicable
  • 2590 Views
  • 3 replies
  • 0 kudos

Using Iphone 5 Unlocked from O2 on EE for 4g - NIGHTMARE!

Can anyone help me with something.... I've an iphone 5 - I had O2 unlock it months ago, so I thought I would try out the EE 4g service in my area (chester). I got a PAYG sim card, loaded it up - but when in the phone, I never get 4G. I've done so muc...

Anonymous by Not applicable
  • 5188 Views
  • 10 replies
  • 0 kudos