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Accepted Solution

Visual voicemail

How can I rest my vvm please I lost it when I updated my iPhone 5s ...thanks
Posts: 76,295
Topics: 699
Registered: ‎14-01-2013

Re: Visual voicemail

[ Edited ]

Hi @Anonymous Advice here from Apple


  1. Go to the Phone app, then tap the Voicemail tab.
  2. Tap Set Up Now.
  3. Create a voicemail password, then tap Done.
  4. Enter your password again to confirm it, then tap Done.
  5. Select Custom or Default. ...

Tap Done to save your greeting.


Edited to add.If you forget your voicemail password, there's no way to reset it from your iPhone. You need to contact your carrier to reset your password. If you insert a new SIM card, you might lose the voicemails that you saved on your iPhone.

*The Game Is On*

Posts: 89,951
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Visual voicemail

Call customer service http://www.o2.co.uk/contactus and check that you are on idata plan.
vvm won't work unless you have the correct data package.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 6,390
Registered: ‎18-02-2016

Re: Visual voicemail

Welcome to the community @Anonymous!  Please let us know how you get on with setting up your visual voicemail again Smiley Happy

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