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Unlocking

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he1en
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on ‎22-10-2018 18:02 - last edited on ‎23-10-2018 11:23 by

on ‎22-10-2018 18:02 - last edited on ‎23-10-2018 11:23 by

Hi,

 

I've tried to unlock my phone (iPhone 6 Plus) via the app and website, but nothing's come through so far. How long do they tend to take? And what does the following mean?

 

'If you’ve got an iPhone or an iPad, you’ll need to connect it to iTunes once you’ve put a non-O2 sim into the device. iTunes will then tell you the phone or tablet is unlocked.'

(From https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...)

 

I don't really want to mess with ejecting my O2 SIM, activating my new SIM, putting that in and connecting to iTunes for it to just tell me my phone's still locked to O2.

 

Thanks.

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MI5
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on ‎24-10-2018 17:06

on ‎24-10-2018 17:06

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎24-10-2018 18:15

on ‎24-10-2018 18:15

Great to hear @he1en

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davew
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on ‎17-12-2018 10:07

on ‎17-12-2018 10:07

hi, can i ask how you finally resolved this? i have completed the online form but i have heard nothing. i did try the new sim, just in case, but still not supported. any info gratefully received. thanks

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jonsie
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on ‎18-12-2018 02:15

on ‎18-12-2018 02:15

Can you help @EmilieT?

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EmilieT
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on ‎18-12-2018 09:28

on ‎18-12-2018 09:28

Hi @davew, when did you requestthe unlock? It can take a couple of days to be processed, but if you've been waiting for a while of course we can look into it slight_smile 

 

Thanks @jonsie for the mention!

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