This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unlocking

Go to solution
he1en
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-10-2018 18:02 - last edited on ‎23-10-2018 11:23 by

on ‎22-10-2018 18:02 - last edited on ‎23-10-2018 11:23 by

Hi,

 

I've tried to unlock my phone (iPhone 6 Plus) via the app and website, but nothing's come through so far. How long do they tend to take? And what does the following mean?

 

'If you’ve got an iPhone or an iPad, you’ll need to connect it to iTunes once you’ve put a non-O2 sim into the device. iTunes will then tell you the phone or tablet is unlocked.'

(From https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...)

 

I don't really want to mess with ejecting my O2 SIM, activating my new SIM, putting that in and connecting to iTunes for it to just tell me my phone's still locked to O2.

 

Thanks.

Message 1 of 15
6,744 Views
0 Kudos
14 REPLIES 14

Go to solution
MI5
Level 94: Supreme
  • 144680 Posts
  • 634 Topics
  • 27732 Solutions
Registered:

on ‎24-10-2018 17:06

on ‎24-10-2018 17:06

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 15
1,695 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 123130 Posts
  • 826 Topics
  • 7472 Solutions
Registered:

on ‎24-10-2018 18:15

on ‎24-10-2018 18:15

Great to hear @he1en

Veritas Numquam Perit

Girl in a jacket
Message 12 of 15
1,690 Views
0 Kudos

Go to solution
davew
Level 1: Joiner
In response to Cleoriff
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-12-2018 10:07

on ‎17-12-2018 10:07

hi, can i ask how you finally resolved this? i have completed the online form but i have heard nothing. i did try the new sim, just in case, but still not supported. any info gratefully received. thanks

Message 13 of 15
1,550 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to davew
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎18-12-2018 02:15

on ‎18-12-2018 02:15

Can you help @EmilieT?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 14 of 15
1,541 Views
0 Kudos

Go to solution
EmilieT
Former Staff
In response to davew
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎18-12-2018 09:28

on ‎18-12-2018 09:28

Hi @davew, when did you requestthe unlock? It can take a couple of days to be processed, but if you've been waiting for a while of course we can look into it slight_smile 

 

Thanks @jonsie for the mention!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 15 of 15
1,531 Views
0 Kudos
Top Kudoed Authors
View All
Top