Unlocking iphone 5s bought from O2 PAYG

[Frazzled]

Hi

I have had 2 days of trying ot get O2 to unlock a phone I bought from O2 in UK - I am still in UK. 

I have spoken to two experts in chats who have taken my IMAP code and send me away to unlatch from Itunes once I have inserted an non O2 only to get no service.  What am I going wrong.  I have tried everything.  including resetting the phone.  Apple are stating its o2 at fault

[Cleoriff]

Hi @Frazzled

Follow this advice https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Please look at the advice for iPhones in the guide above.

If this doesn't help. then @EmilieT one of our managers, may be able to help tomorrow.

Best of luck and welcome to the forum

[MI5]

@Frazzled If the phone says no service it means there is a fault with either the phone or sim you are trying to use. 

If the phone was locked you would get a message on screen saying activation not supported by carrier. 

Are you trying with an active SIM card?

[EmilieT]

Hi @Frazzled, and welcome to the forum 

Did you get a chance to look through all the suggestions above? It'd be great to know if either helped, and how you're getting on with this!