Get Help with Apple Devices

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Call audio not working

Right so I payed my phone bill late and got cut off. It’s now all payed up and my calls, data and text are back. Whilst it was cut off the loudspeaker option is not highlighted and I cannot press it, I also cannot hear anything and my microphone is n...

Resolved! Mocoplay text fraud

Hi everyone,I've received the following text message and wonder if anyone else has. I don't know the company and have not given out any of my details... I just hope O2 will not allow this company to charge my phone account.FreeMsg: Thank you for subs...

Resolved! Mobile data overseas

I have an iPhone 6 Plus for about 2 years and always been on O2 with travel plan. I have never had a problem with connecting to mobile data services overseas until September last year which I received a message saying I wasn't subscribed to mobile da...

No service on unlocked 02 phone using O2 sim

I bought a unlocked IPhone6s previously on O2. Put a O2 payg sim and still no service after 24hrs. I checked before buying independently it was unlocked and the seller states it was unlocked. Surely if if it was O2 before the unlock shouldn’t matter ...

Resolved! Use of Australian sim

Okay so here goes. In the UK I purchased an iPhone 6 from cexchange which was locked to O2. I knew that my gift gaff sim would work in it so I bought the phone. The giff gaff sim has an o2 number on it which was transferred from an iPhone 5c when I p...

Wifi underground doesn’t work on my new iphone

5 months ago I changed my iPhone and can’t connect to wifi underground, before I used to but after changing it never happened even if I spent lot of time on the phone, checking forums, resetting the settings, I’ve done all the steps but still doesn’t...

My sim keeps saying that there no service

my friend gave me his old iPhone 7 because he got a upgrade but when I tried putting my giffgaff pay as you go sim in the phone which is locked to o2 it keeps coming up as there no service how can I make it so that my giffgaff sim works in the o2 loc...

Resolved! unlocking old phone

ive recently upgraded and want to unlock the old phone iPhone 6+, Ive tried the iTunes route but that doesnt seem to recognise the phone

Resolved! unlocking iphone to other network

I have an iphone that I want to be unlocked from O2 to use with vodafone sim. I've given IMEI number to O2 and have been sent 4 digit code. New sim is in iphone but cant get past message that SIM not supported. Sorry I'm not the most technical

Resolved! iPad Pro (2018) new SIM - can’t activate or top up

Hello, I ordered a free PAYG SIM card from O2, and my iPad recognises it, but it seems that the only way to activate it or to top up is via the “settings > mobile data” menu on the iPad. I can see the O2 network there (under data plans), but not an o...

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