Unlock iPhone 5S on the Refresh Tarriff

[Anonymous]

Hey guys!

I took out a new refresh contract with the iPhone 5S. I needed it unlocked as I need it for use on two networks, when I enquired about the unlock on live chat, I was told they would unlock the handset, but only after the phone plan had been paid in full.

I then called customer services to check this information was correct, and I was assured it was, so paid the phone plan in full, went back to live chat, and they submitted a unlock request.

The next day - an email arrived from 'back office support' stating they are not yet authorised to unlock iPhone 5S handsets!

I spoke to customer services again who stated that was incorrect and passed it back through! Im a little worried as I dont want it to go past my cooling off period and then they say that cant do it! 

Anyone here in the same boat or successfully had your iPhone 5S unlocked?

[Anonymous]

I was told that it will be done as soon as it is authorised with Apple, with O2 having already requested Apple to allow them to do this.

Just another one to add into the mix

[MI5]

That was the same excuse they tried to use last year

[Toby]

Hi Martyn,

Thanks for letting us know about the chat session, I'm about to send you a private message to get more details so I can look into it.

[Anonymous]

This is the latest:

I called today as advised to arrange a return and cancellation as I had been given the wrong information, and was told I cant return it as I have paid for the handset and its 'mine', and they also said that I have used it.

I told them that I made a chargeable call and text as advised by them to latch onto the network and paid the phone off in full, all on the constant understanding and reassurance that it would be unlocked. He spoke to a team leader and came back saying that they will get this unlocked for me and they are sending a email to back office support.

Going around in circles. Does anyone know when my cooling off period would end (I received the phone on Saturday 21st)

😞

[Anonymous]

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@Anonymous wrote:

This is the latest:

I called today as advised to arrange a return and cancellation as I had been given the wrong information, and was told I cant return it as I have paid for the handset and its 'mine', and they also said that I have used it.

I told them that I made a chargeable call and text as advised by them to latch onto the network and paid the phone off in full, all on the constant understanding and reassurance that it would be unlocked. He spoke to a team leader and came back saying that they will get this unlocked for me and they are sending a email to back office support.

Going around in circles. Does anyone know when my cooling off period would end (I received the phone on Saturday 21st)

😞

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That is shocking!!!

[Anonymous]

O2 you are out of order with this I now know of 2 other people who are being told they will not unlock until you pay of the phone yet people are paying of the phone and you still aren't unlocking it !!!

[MI5]

It is naughty, but I don't get why people who can afford to pay off the phone in full aren't buying sim free direct from Apple?

[jonsie]

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@MI5 wrote:
It is naughty, but I don't get why people who can afford to pay off the phone in full aren't buying sim free direct from Apple?

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Seems odd to me too.

[perksie]

I can't imagine O2 will have considered anyone wanting to do such an odd thing!

[Anonymous]

Well firstly I can't be bothered queuing up for one,secondly online orders are October ,thirdly it works out about £40 cheaper doing it this way