Solved: Touch ID & Accessing MyO2 via the iPhone App.

Anonymous · ‎13-01-2017

For some reason I cannot get into MyO2 by using my Touch (Finger Print) ID.

I have checked and it is switched on the the App Settings in MyO2.

As anyone got any suggestions?

Thank you.

MI5 · ‎13-01-2017

Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-01-2017

Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-01-2017

Delete as @MI5 suggested & reinstall. This happened to me too & our man here advised me on this tip

Anonymous · ‎13-01-2017

Thank you, reinstalling sorted the problem.

Much appreciated.

Happy New Year.

Anonymous · ‎13-01-2017

Thank you, spot on!

Problem solved.

MI5 · ‎13-01-2017

No probs mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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