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Touch ID & Accessing MyO2 via the iPhone App.

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Anonymous
Not applicable

‎13-01-2017 18:55 - edited ‎13-01-2017 18:56

‎13-01-2017 18:55 - edited ‎13-01-2017 18:56

For some reason I cannot get into MyO2 by using my Touch (Finger Print) ID.

 

I have checked and it is switched on the the App Settings in MyO2.

 

As anyone got any suggestions?

 

Thank you.

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MI5
Level 94: Supreme
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on ‎13-01-2017 18:58

on ‎13-01-2017 18:58

Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎13-01-2017 18:58

on ‎13-01-2017 18:58

Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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Anonymous
Not applicable
In response to MI5

on ‎13-01-2017 19:03

on ‎13-01-2017 19:03

Delete as @MI5 suggested & reinstall. This happened to me too & our man here advised me on this tip 

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Anonymous
Not applicable

on ‎13-01-2017 19:10

on ‎13-01-2017 19:10

Thank you, reinstalling sorted the problem.

 

Much appreciated.

 

Happy New Year.

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Anonymous
Not applicable
In response to MI5

on ‎13-01-2017 19:11

on ‎13-01-2017 19:11

Thank you, spot on!

 

Problem solved.

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎13-01-2017 19:13

on ‎13-01-2017 19:13

No probs mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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