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Touch ID & Accessing MyO2 via the iPhone App.

Anonymous
Not applicable

For some reason I cannot get into MyO2 by using my Touch (Finger Print) ID.

 

I have checked and it is switched on the the App Settings in MyO2.

 

As anyone got any suggestions?

 

Thank you.

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 6
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Delete and reload the app.
This should force a fingerprint reset - I had to do it a while back too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable

Delete as @MI5 suggested & reinstall. This happened to me too & our man here advised me on this tip 

Message 3 of 6
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Anonymous
Not applicable

Thank you, reinstalling sorted the problem.

 

Much appreciated.

 

Happy New Year.

Message 4 of 6
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Anonymous
Not applicable

Thank you, spot on!

 

Problem solved.

Message 5 of 6
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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:
No probs mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
5,334 Views