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Sim Swap not succeed after 24 hrs

Anonymous
Not applicable

I tried to swap to a micro sim card yesterday afternoon 4pm. My old sim card died later last night. But my new sim card is still not working yet. My number has not been recognized for over 12 hrs. Is this due to the net work problem? Has any body else is experiencing  the same problem?

Message 1 of 139
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138 REPLIES 138

Anonymous
Not applicable
I upgraded at 6:30pm on Friday evening, at the Apple store in Covent Garden. I was willing to hang on yesterday but I have really lost patience today. It just isn't good enough. Nobody has been able to get hold of me since Friday night. SO FRUSTRATING!!!
Message 31 of 139
3,157 Views

Anonymous
Not applicable

I performed my sim swap on Friday 12th October at 19:05, still no service

Message 32 of 139
3,242 Views

Anonymous
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I just restarted my phone (maybe the 100th time??) and I now have some bars with O2-UK displayed at the top left rather than the previous No Service.

Doesn't look like I can receive calls or use 3G yet, but an improvement I guess??
Message 33 of 139
3,239 Views

Anonymous
Not applicable
I have literally just got service on the 24hr gong! Calls, text, iMessage & 3G! O2 must have pushed the reset button!!
Message 34 of 139
3,215 Views

Anonymous
Not applicable

not for me, still not working, and now people who have been waiting less time have got it?

 

Oh, o2.....Smiley Mad

Message 35 of 139
3,209 Views

Anonymous
Not applicable
That's good to hear! Hopefully the rest of us will have some service soon then.
Message 36 of 139
3,207 Views

Anonymous
Not applicable

@Anonymous wrote:
I have literally just got service on the 24hr gong! Calls, text, iMessage & 3G! O2 must have pushed the reset button!!

Cool, that's very good to hear!

Message 37 of 139
3,202 Views

Anonymous
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Just got some signal myself slight_smile
Message 38 of 139
3,192 Views

Anonymous
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Great, nice!
Message 39 of 139
3,185 Views

Anonymous
Not applicable

I put my request in Friday 6pm and still nothing, old sim has been de-activated over 24 hours now.

Message 40 of 139
3,167 Views