
on 13-10-2012 18:01
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on 13-10-2012 18:01
I tried to swap to a micro sim card yesterday afternoon 4pm. My old sim card died later last night. But my new sim card is still not working yet. My number has not been recognized for over 12 hrs. Is this due to the net work problem? Has any body else is experiencing the same problem?
Solved! Go to Solution.

15-10-2012 20:19 - edited 15-10-2012 20:28
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15-10-2012 20:19 - edited 15-10-2012 20:28
Hi guys,
Just heard our provisioning teams have cleared the backlog and all outstanding orders, so things should be back to normal. I'm sorry the delays have caused you any inconvenience.
Cheers,
Leonard
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on 15-10-2012 21:06
Finally up and running, just need to sort my 3g out but 02 text me how to fix it although i dont quite understand, hang in their guys! hope you're all up and running soon!
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on 15-10-2012 21:09
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on 15-10-2012 21:09
Thanks for the update Leonard.
Hopefully we will see less people on here still having sim change problems.
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on 15-10-2012 21:48
At last i can use my iphone 5 !
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on 15-10-2012 21:50
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on 15-10-2012 21:50
Nice one:smileyhappy:
Seems we are seeing some light at the end of the tunnel!

on 16-10-2012 07:39
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on 16-10-2012 07:39
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on 16-10-2012 08:20
Still No Service, i'm loathed to call CS again, feel like packing it all up and sending it back, don't understand how I had service briefly for a few hours on Sunday, then back to this again.
Fuming.
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on 16-10-2012 11:41
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on 16-10-2012 11:41
Only CS can help you with this.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 16-10-2012 16:29
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on 16-10-2012 16:29
It's inevitable that one or two could have been lost in the system. Give them a call.

on 18-10-2012 16:26
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on 18-10-2012 16:26
I had to swap sims because my old phone was stolen, they sent me the wrong sim card (I recieved a normal sim when I needed a micro-sim for iphone). Yesterday I called customer service to have my old sim switched to the micro sim but like you all have been saying, nothing is working. It says I have signal but I can't text or set up whatsapp, it's as if my number hasn't been connected to the phone. Also, there is no 3g even though it should be enabled. Will it eventually work out or do I need to make a visit to o2 and get them to fix it?

