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Forum Posts

New SIM card

I recently upgraded my IPhone to a newer version and bought a new SIM I changed them over fine but it’s been over 24hrs now and I still can’t make or receive calls? I have tried removing the SIM and putting it back in again but that doesn’t seem to w...

HannahM23 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Apple iPhone 8 Plus 128GB Gold

Hi I placed an upgrade order on March 30th and haven’t heard anything back as was told Apple iPhone 8 Plus is OOS.How much longer will this be OOS ? When can I expect my order as waiting 21 days is a joke to be honest someone should have contacted me...

KM3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Track my order

How can I track my Apple Watch order?

Mohammad by Level 1: Joiner
  • 7 replies
  • 0 kudos

Apple Watch mobile data

Hi, I was looking a bit of help Or advice, I’ve been trying to connect my mobile data to my Apple Watch s5, every time I click on the link it shows an error 15. It informs me to phone 202 if it continues however as this is for emergency’s only at the...

Zoekane by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch s5 connecting mobile data

I keep getting this message Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15 please help

Michelle28 by Level 2: Apprentice
  • 7 replies
  • 0 kudos

I got the Apple Watch Series 5 but I cant get the my data plan to work

I got the Apple Watch Series 5 from o2 today and I set it up. But when I got to the part where I have to set it up with my data plan o2 wouldn't let me, this message kept popping up instead "Oops, something went wrong. Try again and if the problem co...

hamzab_ by Level 1: Joiner
  • 9 replies
  • 0 kudos

Unable to%20connect%20Apple%20Watch%205%20to%20da

Has anyone else had trouble connecting their Apple Watch series 5 to mobile data? I’ve followed the steps online on how to connect it by going to My Watch > Mobile Data > Set Up Mobile Data and it brings to me a separate screen where it loads and I’m...

Apple Watch mobile date not working

Hi, ive just recently purchased an Apple Watch from o2 and whilst it's set up fine I cannot seem to set up my mobile data evertytime I click the set up mobile data tab it sends me to o2 page and says Apple Watch on 02 is only available to personal pa...

Nadine by Level 1: Joiner
  • 4 replies
  • 0 kudos

Phone not delivered? and no email saying order on the way

HI I ordered an IPhone XR like new blue 256gb last Wednesday night as a back up phone, which i paid an up front charge for, received an order number and a new phone number-great. To date the phone has not been delivered, and i have not received any e...

Debs14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Broken screen and back

Hi 02 I have cracked my iPhone and I want to send it off for repair where do I go for this ???

Nchaundy by Level 1: Joiner
  • 2 replies
  • 0 kudos