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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9052 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382179 Views
  • 4 replies
  • 0 kudos

Resolved! Upgrade early

Good afternoon, I had a telephone call from 02 and was advised that by the end of this month I would be able to upgrade early and that 02 pay the rest of the balance off of what is owed, on chatting with them today I have been advised this is not the...

Resolved! Phone Insurance

I've had my phone for 11 months and am considering phone insurance due to my young son using the phone, is it too late to purchase o2 insurance - I am struggling to get through on the phone and live chat isn't working..

DanielleW by Level 1: Joiner
  • 555 Views
  • 2 replies
  • 0 kudos

Resolved! Order

I haveplaced new Ipad pro 12.9 contract on 08/11/2021I got legal documents CCI and Secci pdf and another email says we received your order . We will process as soon as we can . £20 upfront cost left my account. The order has been confirmed but I’m wa...

Resolved! Number hasn’t transferred to all contacts

Hi. My old number hasn’t transferred on iMessage and is still sowing new number in settings. Any ideas? thanks

Gill2311 by Level 1: Joiner
  • 901 Views
  • 3 replies
  • 0 kudos

Resolved! Software won't update on new phone

I just got my son a refurbished iPhone XR and he's trying to set it up, but he can't get past the software update screen. It's trying to install iOS 15.1 but it won't get past the download stage. It's been a couple of hours now. Please can someone ad...

Penny2 by Level 1: Joiner
  • 2071 Views
  • 3 replies
  • 0 kudos

Resolved! Order placed and accepted but received no further communication

I placed an order for an ipad and received an email stating it was out of order currently and they were working hard to get it to me as soon as possible. however i can find no traces of it on my account and am finding it impossible to actually talk t...

Brummi89 by Level 1: Joiner
  • 662 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock iphone7

I received below message.do I need o2 SIM to unlock iPhone? I'm sorry, we have not been able to unlatch your device at this time. The reason given is: The IMEI - XXXXXXXXXXXXXXX has not been used on our network with the MPNprovided, so it will not be...

Danny33 by Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

Resolved! From code 49 to code 92

Hi allMy situation, slowly becomes a farce. We swap watches with my wife, she bought 7 I gave her my 6. She connected her 6 without any problems with data. I’ve been trying for last over week. 1st it shows code 49, noone knows what to do, reset my da...

Jakuj by Level 1: Joiner
  • 731 Views
  • 2 replies
  • 0 kudos

Resolved! 5G coverage

I have just upgraded to the iPhone 12 only to see I have no service and couldn’t understand why, upon investigating it turns out there is no 5G coverage in my area?! What do I do?

JB16 by Level 1: Joiner
  • 726 Views
  • 3 replies
  • 0 kudos