Solved: Re: Return & Refund Problems

Vicky · ‎27-11-2018

I come to make a complaint here, I bought Apple Airpods online two weeks ago, but I didn't receive the parcel due to the delivery problem, so the parcel was returned. I tried to contact the customer service twice, and finally, they explained that they would give me a refund, but until now, I have not received any refund.

Cleoriff · ‎27-11-2018

@Vicky

You just have to keep on to customer services https://www.o2.co.uk/contactus

Edited to add ...maybe one of our community managers can help? @Marjo @EmilieT @Martin-O2?

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎27-11-2018

@Vicky

You just have to keep on to customer services https://www.o2.co.uk/contactus

Edited to add ...maybe one of our community managers can help? @Marjo @EmilieT @Martin-O2?

Veritas Numquam Perit

MI5 · ‎27-11-2018

Hi @Vicky

You need to chase customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Martin-O2 · ‎29-11-2018

Hey @Vicky did you have a chance to chase this with customer services and if so what was the outcome?

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