custom-community-header-logo.text

Vicky · ‎27-11-2018

I come to make a complaint here, I bought Apple Airpods online two weeks ago, but I didn't receive the parcel due to the delivery problem, so the parcel was returned. I tried to contact the customer service twice, and finally, they explained that they would give me a refund, but until now, I have not received any refund.

Cleoriff · ‎27-11-2018

@Vicky

You just have to keep on to customer services https://www.o2.co.uk/contactus

Edited to add ...maybe one of our community managers can help? @Marjo @EmilieT @Martin-O2?

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎27-11-2018

@Vicky

You just have to keep on to customer services https://www.o2.co.uk/contactus

Edited to add ...maybe one of our community managers can help? @Marjo @EmilieT @Martin-O2?

Veritas Numquam Perit

MI5 · ‎27-11-2018

Hi @Vicky

You need to chase customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎29-11-2018

Hey @Vicky did you have a chance to chase this with customer services and if so what was the outcome?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

custom-community-header-logo.text

Return & Refund Problems

Data Plan

My eSIM doesn’t work

Error code 08 Apple Watch Series 10 - no one at o2...

Error code 14 and 15 pairing Apple Watch to new ph...

New phone