Solved: Re: Recycling

traciewhite · ‎21-10-2017

I'm recycling my old iPhone 6 back to O2. I have been told to remove pin locks/account locks and back up my content and factory reset the device. I have no idea how to do any of these things and despite searching on the O2 website, I can't find anything to help me. Can somebody tell me how to do these things please? Thank you

adamtemp64 · ‎21-10-2017

Try the advice here on apples website https://support.apple.com/en-gb/HT201441

and the faq on o2 recycle https://www.o2recycle.co.uk/faqs.aspx

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎21-10-2017

Try the advice here on apples website https://support.apple.com/en-gb/HT201441

and the faq on o2 recycle https://www.o2recycle.co.uk/faqs.aspx

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎21-10-2017

Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media

turn off find my iphone in iCloud first if you have find my iPhone enabled

adamtemp64 · ‎21-10-2017

@Anonymous wrote:
Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media

turn off find my iphone in iCloud first if you have find my iPhone enabled

If no pc etc use iCloud backup (not everyone uses a pc or mac)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎21-10-2017

You won't be able to backup passwords unless you encrypt your backup on a PC or Mac.

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