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Recycling

traciewhite
Level 1: Joiner
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I'm recycling my old iPhone 6 back to O2.  I have been told to remove pin locks/account locks and back up my content and factory reset the device.  I have no idea how to do any of these things and despite searching on the O2 website, I can't find anything to help me.  Can somebody tell me how to do these things please?  Thank you slight_smile 

 

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adamtemp64
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Try the advice here on apples website https://support.apple.com/en-gb/HT201441

 

and the faq on o2 recycle https://www.o2recycle.co.uk/faqs.aspx

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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Try the advice here on apples website https://support.apple.com/en-gb/HT201441

 

and the faq on o2 recycle https://www.o2recycle.co.uk/faqs.aspx

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media 

 

turn off find my iphone in iCloud first if you have find my iPhone enabled

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adamtemp64
Level 66: Unequalled
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@Anonymous wrote:

Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media 

 

turn off find my iphone in iCloud first if you have find my iPhone enabled


If no pc etc use iCloud backup (not everyone uses a pc or mac)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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You won't be able to backup passwords unless you encrypt your backup on a PC or Mac.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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