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Level 1: Joiner
Posts: 3
Registered: ‎24-07-2013
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Recycling

I'm recycling my old iPhone 6 back to O2.  I have been told to remove pin locks/account locks and back up my content and factory reset the device.  I have no idea how to do any of these things and despite searching on the O2 website, I can't find anything to help me.  Can somebody tell me how to do these things please?  Thank you Smiley Happy 

 

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Posts: 16,395
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Registered: ‎13-08-2008

Re: Recycling

[ Edited ]

Try the advice here on apples website https://support.apple.com/en-gb/HT201441

 

and the faq on o2 recycle https://www.o2recycle.co.uk/faqs.aspx

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: Recycling

[ Edited ]

Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media 

 

turn off find my iphone in iCloud first if you have find my iPhone enabled

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Posts: 16,395
Topics: 293
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Registered: ‎13-08-2008

Re: Recycling


@Anonymous wrote:

Back your phone up by syncing the device with your lightning cable to iTunes on a pc or Mac. You can reset it in settings. Reset>erase all settings & media 

 

turn off find my iphone in iCloud first if you have find my iPhone enabled


If no pc etc use iCloud backup (not everyone uses a pc or mac)

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 89,945
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Recycling

You won't be able to backup passwords unless you encrypt your backup on a PC or Mac.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)