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No service

Anonymous
Not applicable

on ‎24-03-2016 06:32

on ‎24-03-2016 06:32

just upgraded to I phone 6 but cannot get service from old phone to new
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Anonymous
Not applicable

on ‎24-03-2016 06:42

on ‎24-03-2016 06:42

pls help
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Cleoriff
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on ‎24-03-2016 07:04

on ‎24-03-2016 07:04

Hi @Anonymous

Have you done a sim swap? http://swapmysim.o2.co.uk/

Or text swap to 20220 from the sim

Another alternative is to call into your local O2 store who will do it for you

Veritas Numquam Perit

Girl in a jacket
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Bambino
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on ‎24-03-2016 08:22

on ‎24-03-2016 08:22

Or if it was an upgrade from an older model of iPhone, and you were sent a new sim with the phone, and your old sim is the same size, just put the old sim in the new phone.

I DO NOT WORK FOR O2



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MI5
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on ‎24-03-2016 20:24

on ‎24-03-2016 20:24

Upgrades are sent with a blank sim to do a sim swap to if required. The new sim won't work unless you activate it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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on ‎31-03-2016 15:07

on ‎31-03-2016 15:07

Hi @Anonymous did you get your new sim activated in the end? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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jonsie
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on ‎31-03-2016 16:11

on ‎31-03-2016 16:11

I would hope so after a week. ...Horrified

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎01-04-2016 16:52

on ‎01-04-2016 16:52

@jonsie wrote:

I would hope so after a week. ...Horrified

Agreed! Although a lack or response is usually a good sign in. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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